Frequently Asked Questions (FAQs)

How do I order from Closeoutrader.com?

Closeoutrader.com is a wholesaler of liquidation merchandise serving customers from US and International market. You may place an order directly on our site by using shopping cart and proceed to checkout to submit your order. You can also email us at Sales@Closeoutrader.com.
A sales executive will assist you in purchasing. Please feel free to contact us at sales@closeoutrader.com for any further questions or concerns. We are here 24/7 to assist you until you are fully satisfied with your inquiry.

 **MINIMUM ORDER - Each lot has different minimum order qty requirement. Please see under product description for detail.

Once we received an order, it will be processed and verified with our strategic partner's warehouse to ensure the availability of the inventory. Order processing usually takes 24 to 48 hours. A final confirmation will be issued to buyers either via e-mail or by phone. They will be informed about the total for their orders including the shipping fee.

Out of Stock items: Due to our constant turn over of inventory, there is always a chance the items the buyer wanted may not be available right away. Our staff will inform the buyer the available date of those items and ask them if they want to make a back order. Once the items are back in stock, we shall fill the back order according to the order date.

Do I need a resale license to buy from Closeoutrader.com?

You do not need Sellers permit to buy from us but a sales tax may apply unless we have a copy of your sellers permit. A resale license (same as a sales tax id, wholesale, resellers or reseller) is the same as a seller?s permit, sales tax certification, wholesale license. Email a copy of your sellers permit to sales@closeoutrader.com when you place the order online. ( For domestic customer only) Resale license is not required for International customers.

Are all your product offers 100% Authentic?

Absolutely, all stock is 100% genuine. All merchandise offered for sale by Closeoutrader.com is 100% authentic designer liquidations, closeouts, and or overstocks. Each and every offer we have for sale comes from a direct channel of distribution that can be backed up by supporting documents and or paperwork to prove the items authenticity. 

Do you ship internationally?

Yes, we have many International customers from all over the World. From our previous experience, merchandise arriving within 7-14 business days for air shipment and 40-60 days for sea shipment. 

Do you send samples?

Closeoutrader.com supplies lot sizes to fit all budgets from small case packs to full truck and container loads. You can purchase small sample lots from small case packs which are mostly created with 24-48 items per case packs, so that you can purchase them without the pressure of getting stuck with an excess inventory. For large orders, please contact us in advance to receive the detail of sample availability.

How can I check on my order?

You can check on your order by logging in under your buyer ID and password anytime. You can also contact us anytime at sales@Closeoutrader.com to check the status of your order. 

How to receive shipping quote?

Shipping costs are based on the delivery location and the weight or quantity of goods being shipped. You will receive detail shipping information after checkout your orders. If you prefer to arrange your own shipping, we will assist you to provide all necessary information for your shipping company. We can also introduce you to carriers who can provide you competitive rates for your shipment. For small packages online orders are shipped via UPS.

What payment method do we accept?

We accept paypal, wire transfer, cashiers check, money order.

What do I do if items come in damaged or different from website description?

We stand behind the merchandise we sell and take full responsibility. If customer received items are damaged or different from online description, customer has right to file a dispute within 48-72 hours from the receipt of the inventory. All customer require to provide detail photos and document as proof of evidence for any damages items. Once we have all required information from customer, we will investigate the issue and provide you solution for the matter. We will assist you every step of the way until you are satisfied.

What is Shelf Pulls condition?

Products that were previously on the shelf in a retail store but were never sold. Shelf pulls are considered excess inventory from store shelves. They may have multiple price tags/stickers on the packaging or they have been display models showing use. Typically considered undamaged, shelf pulls merchandise will require little work in appearance prior to reselling.

What is Customer return condition?

Merchandise that has been purchased at retail level and then returned to the original store for various reasons. Some returns are defective, broken or simply returned for no apparent reason at all. A customer might return merchandise because it was bought in haste or by impulse. In this scenario if the original packaging is not intact or missing a component the retailer will deem it salvage. Defective or broken merchandise is a tricky area: often products can be repaired if you have the skill required. You should expect a percentage of damaged and/or irreparable items when purchasing customer returns. Every pallet and truckload will vary in defects and damages.

What is New overstock condition?

Items that have never been merchandised for sale in a retail store. Such items are typically 100% retail-ready and in new condition. Packaging and item tend to be in good condition with no excessive signs of handling. No additional retail/discount or warehouse labels/tags on the items. 

What is pre-pack or case-pack?

pre-determined color, style, and size ratio, based upon the original way the merchandise was received by our warehouse.

What are irregulars?

Irregulars (or irregular goods) are generally new products that are being discarded or liquidated as a result of improper or defective manufacturing. They can also be called imperfect goods.

What is a "cut label" garment?

Manufacturers that make high profile brands are sometimes required to remove the brand label entirely before selling the garment to closeout buyer. A second label with size and washing instructions will remain on the garment. These types of items are clearly identified as "cut label" under product description and are mostly first quality unless noted.

Why do some brand labels have a line marked through them?

The line that sometimes appears on certain labels is the manufacturers way of designating the item as a closeout. It also is intended to prevent a retail customer from returning the item for full retail price to the store where it was originally sold. If items that we sell have line marked on brand label will be clearly indicated under product description. 

For all other inquires and concerns, please feel free to contact us at sales@closeoutrader.com